1. Business Information

The store is owned and operated under the registered business name FiLL Z Cart.

For customer service, order inquiries, returns, refunds, or complaints, please contact:

2. Countries Served

FiLL Z Cart currently accepts orders for delivery to:

• Egypt
• Kingdom of Saudi Arabia
• United Arab Emirates
• Sultanate of Oman
• United States of America
• United Kingdom

Product availability, prices, payment methods, delivery times, shipping charges, taxes, and customs requirements may vary according to the customer’s country and delivery location.

FiLL Z Cart reserves the right to add, suspend, or remove delivery destinations when reasonably necessary.

3. Eligibility to Purchase

Customers must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order.

The customer is responsible for ensuring that all information submitted when creating an account or placing an order is complete, accurate, and current.

4. Product Information

FiLL Z Cart makes reasonable efforts to ensure that product descriptions, specifications, images, colors, dimensions, and prices are accurate.

However:

• Product colors may vary slightly due to screen settings, lighting, or manufacturing batches.
• Product packaging may differ from the images displayed.
• Product dimensions and weights may be approximate.
• Minor product changes may occur, provided they do not materially affect the product’s quality, function, or intended use.

Customers are responsible for reviewing the product description, specifications, dimensions, compatibility, and intended use before placing an order.

Nothing in these Terms limits the customer’s rights where a product is defective, unsafe, counterfeit, or materially different from its description.

5. Prices and Currency

Product prices are displayed in the currency selected by the customer or made available through the store.

The final amount charged may vary slightly because of:

• Currency-conversion rates;
• Bank or payment-provider fees;
• International transaction charges;
• Applicable taxes;
• Customs duties or import charges.

The product price and applicable shipping charges will be displayed before the customer completes the order.

Unless expressly stated otherwise during checkout, product prices do not include customs duties, import taxes, customs-clearance fees, or other government charges imposed by the destination country.

FiLL Z Cart reserves the right to change product prices at any time. Price changes will not affect orders already accepted, except in cases of an obvious pricing error.

6. Orders and Acceptance

Submitting an order constitutes an offer by the customer to purchase the selected products.

An automated order-confirmation email or message confirms receipt of the order but does not necessarily constitute final acceptance.

An order is accepted when FiLL Z Cart:

• Confirms that payment has been successfully received or authorized;
• Confirms product availability; and
• Begins processing or dispatching the order.

FiLL Z Cart may reject or cancel an order where:

• The product is unavailable;
• The displayed price or product information contains an obvious error;
• Payment is declined or cannot be verified;
• Fraudulent or unauthorized activity is suspected;
• The delivery information is incomplete or inaccurate;
• The delivery destination is unsupported;
• The order violates applicable law or these Terms.

If FiLL Z Cart cancels a paid order, the amount collected for the cancelled products will be refunded using the original payment method.

7. Payment

Available payment methods will be displayed during checkout and may vary by country.

By submitting payment information, the customer confirms that:

• They are authorized to use the selected payment method;
• The payment information is complete and correct;
• Sufficient funds or credit are available to complete the purchase.

FiLL Z Cart may use licensed third-party payment providers to process transactions. FiLL Z Cart does not ordinarily store full payment-card details.

Orders may be held, rejected, or cancelled if payment authorization or identity verification cannot be completed.

8. Taxes, Customs and Import Charges

For international orders, the customer may be required to pay customs duties, import taxes, value-added tax, customs-clearance fees, or carrier-handling charges.

Unless the checkout page expressly states that these charges are included:

• They are not included in the product or shipping price;
• They are determined by the relevant authorities or carriers;
• They are the customer’s responsibility.

The customer is responsible for ensuring that the ordered products may legally be imported, possessed, and used in the destination country.

If an order is rejected, abandoned, confiscated, or returned because the customer refuses to pay applicable import charges or fails to complete customs procedures, FiLL Z Cart may deduct reasonable shipping, return, customs, storage, and handling costs from any refund, to the extent permitted by applicable law.

9. Shipping and Delivery

Estimated delivery times will be displayed during checkout, on the product page, or in the order confirmation.

Delivery periods are estimates unless FiLL Z Cart expressly confirms a guaranteed delivery date in writing.

Delivery may be delayed by circumstances outside FiLL Z Cart’s reasonable control, including:

• Customs inspections;
• Carrier delays;
• Weather conditions;
• Public holidays;
• Incorrect delivery information;
• Import restrictions;
• Supply-chain disruptions;
• Government actions;
• Force-majeure events.

Where required by applicable law, delivery will be completed within the legally prescribed period unless another delivery period has been expressly agreed with the customer.

The customer must provide a complete and accurate delivery address and remain available to receive the shipment.

FiLL Z Cart is not responsible for delays or additional costs caused by incomplete or inaccurate delivery information supplied by the customer.

10. Order Tracking

Where tracking is available, FiLL Z Cart will provide the customer with a tracking number or tracking link after dispatch.

Tracking information is supplied by the carrier and may take time to update. A temporary delay in tracking updates does not necessarily mean that the shipment has been lost or delayed.

11. Multiple Shipments

Products included in one order may be stored in different warehouses or supplied by different fulfillment partners.

Accordingly:

• One order may arrive in multiple packages;
• Packages may arrive on different dates;
• Separate tracking numbers may be issued.

The customer will not be charged additional shipping fees solely because FiLL Z Cart divides an order into multiple shipments, unless otherwise agreed before purchase.

12. Order Cancellation

Customers should contact FiLL Z Cart at Support@fillzcart.com as soon as possible if they wish to cancel an order.

An order may be cancelled without charge if processing or dispatch has not started.

If an order has already been processed or dispatched, the cancellation will be handled as a return, subject to these Terms and the customer’s mandatory legal rights.

Customized, personalized, made-to-order, perishable, sealed hygiene-sensitive, or other legally exempt products may not be eligible for cancellation after production or processing has started.

13. Returns and Right of Withdrawal

Subject to the exceptions stated in these Terms, customers may request a return within 14 calendar days from the date they receive the product.

To request a return, the customer must contact: Support@fillzcart.com.

The return request should include:

• The customer’s name;
• The order number;
• The product to be returned;
• The reason for the return, if relevant;
• Photographs or videos if the product is damaged, defective, incomplete, or incorrect.

Products returned because the customer changed their mind must, where reasonably possible:

• Be unused and undamaged;
• Remain in their original condition;
• Include the original packaging, accessories, manuals, labels, and gifts;
• Be suitable for resale.

The customer may inspect the product only to the extent reasonably necessary to determine its nature, characteristics, and functionality.

FiLL Z Cart may make a lawful deduction from the refund for any reduction in value resulting from unnecessary or excessive handling.

Where the customer’s local consumer-protection law provides a longer return period or stronger rights, the applicable mandatory law will prevail.

14. Non-Returnable Products

Unless defective, damaged, incorrectly supplied, materially different from their description, or otherwise required by applicable law, the following products may not be eligible for return:

• Personalized or custom-made products;
• Perishable products;
• Products that deteriorate or expire rapidly;
• Opened health, hygiene, cosmetic, or personal-care products;
• Underwear or similar hygiene-sensitive products after opening;
• Digital products after download or activation, where the customer legally consented to immediate supply;
• Products damaged through misuse, negligence, improper installation, unauthorized repair, or improper storage;
• Products expressly marked as final sale, where such exclusion is legally permitted.

This section does not affect the customer’s mandatory rights concerning defective, unsafe, counterfeit, or incorrectly described products.

15. Return Shipping Costs

If a return is requested because the customer changed their mind, the customer may be responsible for the return-shipping cost, provided this was disclosed before purchase and is permitted by applicable law.

FiLL Z Cart will bear reasonable return costs where the product is:

• Defective;
• Damaged before delivery;
• Incorrect;
• Incomplete;
• Materially different from its description;
• Returned because of an error by FiLL Z Cart.

Customers must follow the return instructions provided by FiLL Z Cart.

Products must not be returned to the address shown on the original shipping label without prior authorization, as that address may belong to a carrier, supplier, or fulfillment warehouse that cannot process returns.

16. Damaged, Defective or Incorrect Products

Customers should inspect their shipments promptly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, the customer should contact Support@fillzcart.com as soon as reasonably possible and provide clear photographs, videos, or other supporting evidence.

Depending on the circumstances and applicable law, FiLL Z Cart may offer:

• Repair;
• Replacement;
• Reshipment;
• Partial refund;
• Full refund.

FiLL Z Cart may request the return of the affected product before issuing a replacement or refund, unless returning it would be unreasonable or contrary to applicable law.

17. Refunds

Approved refunds will generally be issued using the original payment method.

FiLL Z Cart may wait until the returned product is received, or until the customer provides acceptable proof of return, before processing the refund, where permitted by law.

Refund-processing times depend on the payment provider, bank, and customer’s country. After FiLL Z Cart issues the refund, the customer’s bank or payment provider may require additional working days to credit the amount.

Where legally required, refunds will be processed within the applicable statutory period.

Original standard delivery charges will be refunded where required by applicable law. Additional amounts paid for premium or expedited delivery may not be refundable beyond the cost of standard delivery.

18. Exchanges

Product exchanges are subject to availability.

Where a direct exchange is unavailable, the customer may be required to return the original product for a refund and place a new order.

Any price difference, shipping charge, tax, or customs charge associated with the replacement order may be payable by the customer unless the exchange resulted from a defect or error by FiLL Z Cart.

19. Failed Delivery and Unclaimed Orders

If delivery fails because:

• The customer provided an incorrect or incomplete address;
• The customer could not be contacted;
• The customer refused delivery without a legally valid reason;
• The shipment was not collected;
• The customer failed to complete customs procedures;
• Applicable import charges were not paid;

FiLL Z Cart may charge the customer for reasonable reshipping, return, customs, storage, and handling costs, to the extent permitted by applicable law.

Any remaining refundable amount will be returned using the original payment method.

20. Lost Shipments

If tracking information indicates that a shipment may be lost, the customer should contact Support@fillzcart.com.

FiLL Z Cart will investigate the matter with the carrier or fulfillment provider.

If the shipment is confirmed as lost, FiLL Z Cart will provide an appropriate remedy, which may include replacement, reshipment, store credit, or refund, subject to applicable law and the customer’s preference where legally required.

FiLL Z Cart is not responsible for loss occurring after confirmed delivery where the customer requested that the package be left unattended or in an unsecured location, unless applicable law provides otherwise.

21. Promotions and Discount Codes

Promotional offers and discount codes:

• Are valid only during the stated promotional period;
• May be restricted by product, country, customer account, or minimum spending amount;
• Cannot be exchanged for cash;
• May not be combined unless expressly stated;
• May be cancelled where obtained or used fraudulently.

If a returned order no longer satisfies the conditions of a promotion, the refund may be adjusted accordingly, where permitted by law.

22. Product Use and Safety

Customers must follow all product instructions, warnings, age restrictions, installation requirements, and safety guidance.

FiLL Z Cart is not responsible for loss or damage resulting from:

• Misuse or improper installation;
• Failure to follow product instructions;
• Unauthorized modification or repair;
• Use for a purpose for which the product was not designed;
• Improper storage or maintenance;
• Normal wear and tear.

This limitation does not apply where the loss resulted from a defective or unsafe product or where liability cannot lawfully be excluded.

23. Intellectual Property

All store content, including the FiLL Z Cart name, trademarks, logos, product descriptions, photographs, graphics, designs, videos, and written materials, is owned by or licensed to FiLL Z Cart.

Such content may not be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

24. Reviews and Customer Content

If a customer submits a review, photograph, video, comment, or other content, the customer confirms that:

• The content is truthful and based on a genuine experience;
• The customer owns the content or has permission to use it;
• It does not infringe another person’s rights;
• It is not unlawful, abusive, misleading, discriminatory, or defamatory.

The customer grants FiLL Z Cart a non-exclusive, worldwide, royalty-free license to display and use the submitted content for operating and promoting the store, subject to applicable privacy and intellectual-property laws.

FiLL Z Cart may remove content that violates these Terms or applicable law.

25. Privacy and Personal Data

FiLL Z Cart processes personal information in accordance with its Privacy Policy and applicable data-protection laws.

Customer information may be shared with necessary service providers, including:

• Payment processors;
• Shipping carriers;
• Fulfillment warehouses;
• Suppliers;
• Customer-support providers;
• Fraud-prevention providers;
• Technology and website-service providers.

Information will be shared only to the extent reasonably necessary to process payments, fulfill orders, deliver products, provide customer service, prevent fraud, and comply with legal obligations.

26. Limitation of Liability

To the fullest extent permitted by applicable law, FiLL Z Cart will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the order was placed.

FiLL Z Cart’s liability concerning a particular order will generally not exceed the amount paid for that order, except where applicable law requires otherwise.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by negligence;
• Defective or unsafe products where liability cannot be excluded;
• Deliberate misconduct;
• Any liability or consumer right that cannot lawfully be excluded or limited.

27. Force Majeure

FiLL Z Cart will not be liable for delays or failures caused by events beyond its reasonable control, including:

• Natural disasters;
• War, terrorism, or civil unrest;
• Epidemics or public-health emergencies;
• Government restrictions;
• Customs closures;
• Transportation disruption;
• Industrial action;
• Internet or communications outages;
• Supplier or carrier interruption;
• Other unavoidable events.

FiLL Z Cart will take reasonable steps to notify affected customers and minimize disruption.

If performance becomes impossible for an extended period, the customer may be entitled to cancel the affected order and receive a refund as required by applicable law.

28. Fraud and Misuse

FiLL Z Cart may suspend or cancel an order or customer account where it reasonably suspects:

• Payment fraud;
• Identity theft;
• Unauthorized payment use;
• Abuse of return, refund, or promotional policies;
• False claims;
• Illegal activity;
• Interference with the website or payment systems.

FiLL Z Cart may retain and disclose relevant information where reasonably necessary to protect its rights, prevent fraud, investigate misconduct, or comply with legal obligations.

29. Complaints and Customer Support

Customers may submit complaints by email to: Support@fillzcart.com.

The complaint should include:

• The customer’s name;
• The order number;
• A clear description of the issue;
• Any relevant photographs, videos, receipts, or supporting documents;
• The resolution requested by the customer.

FiLL Z Cart will acknowledge and investigate complaints within a reasonable period and seek a fair resolution in accordance with these Terms and applicable consumer-protection laws.

Customer support is available 24 hours a day, 7 days a week, including weekends and public holidays.

30. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the FiLL Z Cart operating entity, without depriving customers of any mandatory consumer protections available in the country where they reside.

For customers in Egypt, the Kingdom of Saudi Arabia, the United Arab Emirates, the Sultanate of Oman, the United States of America, or the United Kingdom, mandatory local consumer-protection, e-commerce, product-safety, privacy, tax, cancellation, and refund rights will prevail over any conflicting provision in these Terms.

FiLL Z Cart and the customer will first attempt to resolve any dispute amicably through customer support.

If no settlement is reached, the dispute may be submitted to a competent court, regulator, or legally authorized consumer-dispute body.

Nothing in these Terms requires customers to waive their right to contact a consumer-protection authority, regulator, or competent court where that right is protected by law.

31. Changes to These Terms

FiLL Z Cart may update these Terms when reasonably necessary to reflect operational, legal, regulatory, security, or commercial changes.

Any amended Terms will be published on the FiLL Z Cart website.

The version of the Terms in effect when the customer placed the order will normally govern that order unless a mandatory legal requirement provides otherwise.

32. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

33. No Waiver

If FiLL Z Cart does not immediately enforce a provision of these Terms, this does not constitute a waiver of its right to enforce that provision later.

Any waiver must be expressly confirmed in writing.

34. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and order confirmation, constitute the agreement between FiLL Z Cart and the customer concerning the relevant purchase.

No amendment or exception will be binding unless confirmed by FiLL Z Cart in writing or required by mandatory law.

35. Contact Information

For questions concerning products, orders, payments, shipping, returns, refunds, complaints, or these Terms, please contact: